Boeing needs serious ‘transformation’ amid safety investigations: U.S. transportation secretary

With Boeing facing multiple government investigations, the company needs to make “a serious transformation” around its safety and manufacturing quality, U.S. Transportation Secretary Pete Buttigieg said Monday.

The comments came one day after Buttigieg said the aircraft builder is under “enormous” scrutiny by his department since a panel blew off a Boeing 737 Max jetliner in mid-flight.

Over the weekend, The Wall Street Journal reported that the U.S. Department of Justice launched a criminal investigation into the Jan. 5 blowout on an Alaska Airlines jet. That followed the company’s admission that it couldn’t find records that the National Transportation Safety Board sought for work done on the panel at a Boeing factory.

The Federal Aviation Administration (FAA), part of Buttigieg’s department, is also investigating Boeing.

“Obviously we respect the independence of DOJ [the Department of Justice] and NTSB [the National Transportation Safety Board] doing their own work,” Buttigieg told reporters Monday, “but we are not neutral on the question of whether Boeing should fully co-operate with any entity — NTSB, us, or DOJ. They should, and we expect them to.”

Boeing has failed dozens of safety audits: New York Times

Buttigieg said Boeing must “go through a serious transformation here in terms of their responsiveness, their culture and their quality issues.”

Boeing gave a one-sentence response.

“We will continue to co-operate fully and transparently with all government investigations and audits, as we take comprehensive action to improve safety and quality at Boeing,” the company said.

WATCH | How the Alaska Airlines ‘trip from hell’ happened: 

Alaska Airlines ‘trip from hell’: How it happened | About That

A door plug on Alaska Airlines Flight 1282 flew off at a little under 5,000 metres creating a gaping hole in the side of the Boeing 737-9 Max. Andrew Chang runs through what happened moment by moment as the plane made an emergency landing.

Alaska Airlines said it is co-operating with the Justice Department investigation.

“In an event like this, it’s normal for the DOJ to be conducting an investigation,” the Seattle-based airline said in a statement. “We are fully co-operating and do not believe we are a target of the investigation.”

The New York Times reported Tuesday that Boeing failed 33 of 89 FAA audits during an examination following the blowout on the Alaska Airlines jet.

Dish soap used to lubricate door seal, report says

The wide-ranging, six-week audit found dozens of problems in various parts of the 737 Max, the newspaper reported, citing a slide presentation on the audits of aspects of the production process.

The report said seven of 13 audits that focused on Spirit AeroSystems, which makes the body of the aircraft, also failed. One example cited was the use of liquid Dawn dish soap to lubricate a door seal during a “fit-up” process.

The audits dealing with the door plug, the part that blew off the Alaska Airlines jet, found issues at both Boeing and Spirit AeroSystems.

In an emailed comment on the report, Boeing said Tuesday that it was continuing to implement changes and to “develop a comprehensive action plan to strengthen safety and quality, and build the confidence of our customers and their passengers.”

“We are squarely focused on taking significant, demonstrated action with transparency at every turn,” the company said.

Last week, Boeing, which is based in Arlington, Va., came under withering criticism by NTSB chair Jennifer Homendy over the missing work records on the Alaska jet. She told a Senate committee that Boeing had repeatedly rebuffed her agency’s attempts to get information ever since the blowout. Boeing disputed some of Homendy’s claims; NTSB stood by her testimony.

The FAA has barred Boeing from boosting production of Max jets and gave the company 90 days to come up with a plan to fix quality-control issues.